Intern, IT Security First Responder

#GetThereFirst

Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization. 

Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers’ needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.

Join Us in the Fight Against Cyber Threats! 

At Digital Hands, we’re on a mission to enhance cybersecurity, empowering organizations to defend against complex cyber threats. We’re seeking a passionate IT Security First Responder Intern to join our dynamic team and make a real difference in the world of cybersecurity! 

 This is a part-time internship position that requires flexibility to work overnights and weekends onsite at our Tampa headquarters.  

About You 

• You’re a Problem Solver: You thrive on challenges and enjoy being the first line of defense against cyber threats, ready to tackle issues as they arise. 

• You Have a Tech-Savvy Mindset: Your understanding of IT security, networking, and systems sets you apart as you dive into the intricacies of our infrastructure. 

• You’re a Team Player: You excel in a collaborative environment, communicating effectively with customers and colleagues to ensure seamless operations. 

• You’re Eager to Learn: You’re excited to develop your skills in security operations and technology, embracing every opportunity for growth and development. 

• You Have a Passion for Security: You understand the critical importance of providing exceptional service to our customers while ensuring the confidentiality, integrity, and availability of their information. Your commitment to protecting their data drives everything you do. 

Things You’ll Do 

• Be the First Responder: Handle inbound support calls and perform Level 1 triage, ensuring timely and effective incident response. 

• Monitor and Respond: Keep an eye on health and availability alerts, responding to security alerts based on severity and risk to safeguard our clients’ environments.  

• Engage with Customers: Communicate clearly and confidently via email and phone, providing exceptional support and enhancing customer experiences. 

• Implement Security Measures: Take action by implementing firewall blocks and performing scheduled checks of network infrastructure and security appliances. 

• Make Suggestions for Continuous Improvement: Seek out opportunities to enhance processes and workflows, ensuring we’re always improving our response strategies. 

What You Bring 

• Educational Background: Currently pursuing or recently completed a Bachelor’s Degree in Information Technology, Cybersecurity, or a related field. 

• Tech Knowledge: A solid understanding of network security concepts, protocols (TCP, UDP, ICMP, etc.), and experience with security tools like firewalls and anti-virus solutions. 

• Eagerness to Grow: A keen interest in developing your skills in IT security and networking, with a proactive attitude towards learning. 

If you’re ready to jump into the fast-paced world of cybersecurity and make a significant impact as part of a driven team, we want to hear from you! Join us at Digital Hands and help shape the future of security! 

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.

Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.

By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities.  You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.