Help Desk Support Intern

Internship Opportunity: Help Desk Support Intern

Location: Indianapolis, IN

Thompson Thrift is seeking a motivated and tech-savvy intern for the Summer 2025 internship program. This role will provide hands-on experience in IT support, assisting our team in maintaining efficient operations within our Information Technology environment.

What You’ll Do:

As a Help Desk Support Intern, you will provide in-house and remote help desk assistance to staff, supporting their daily technological needs:

• Assist with technical support for incoming queries related to computer systems, software, and hardware.
• Help set up and manage devices across various platforms (Windows, iOS, MacOS, Android).
• Participate in maintaining the daily performance of computer systems.
• Support the installation and setup of network peripheral devices such as printers and scanners.
• Help develop user process documentation for hardware and software.
• Aid in identifying and resolving basic technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
• Collect feedback from team members about their computer usage and issues.
• Assist in maintaining an accurate inventory of company-owned computers, equipment, and software.
• Assist in computer and equipment setup.
• Support the daily management of the Help Desk ticketing system.
• Other duties, as assigned.

What You Bring:

• Pursuing a Bachelor’s degree in Computer Science or a related field.
• Familiarity with IT concepts through coursework, certifications, or relevant experience.
• Basic understanding of hardware, software, and networking principles.
• Comfortable with Microsoft 365 applications; knowledge of MacOS and iOS is a plus.
• Strong problem-solving skills and the ability to manage time effectively.
• Excellent verbal and written communication skills.
• Willingness to learn and adapt in a fast-paced environment.

About the Program: 

Our full-time, 12-week internship program runs from May to August and is designed to offer you hands-on experience, meaningful connections, and significant growth opportunities:

• Executive Engagement:
  • Meet and Greet with our CEOs and Owners, John Thompson & Paul Thrift.
  • Intentional exposure to Executives, Business Unit Leaders, and Senior Leadership.
• Professional Development:
  • Peer Panel Discussions with recent college graduates to gain insights on transitioning to full-time roles.
  • Networking Opportunities with former interns who have successfully transitioned into full-time positions.
  • Mock Presentations to enhance your public speaking and presentation skills.
  • Final Presentation opportunity to showcase your work to fellow interns, executives, teams, and owners.
• Hands-On Experience:
  • Site Visit to a multifamily residential property to see projects in action.
  • Participation in the TT Intern Serve event, collaborating with a local partner to positively impact our community.
  • Cross-departmental meetings to understand the various facets of Thompson Thrift’s operations.