Tony Opoku-Agyemang

Work & Experience

Specialist, Customer Intelligence MTN

Aug 2021 - Jul 2023

My role as a customer intelligence specialist was to support an effective customer satisfaction strategy through customer intelligence studies, analytics of customer data and formulation of customer value models. My work led to a rationalization of MTN’s product portfolio and Net Promoter Score leadership

Business Development Specialist Vodafone

Dec 2019 - Aug 2021

My role as a business development specialist was to work with our Project Management Office to deliver our fibre-to-the home deployments on time and ensure conversion of this asset into revenue by working with the sales team to achieve sales targets.
I was also responsible for evaluating potential opportunities and working with relevant stakeholders to deliver products and solutions that generate new (incremental) revenue for the Fixed Business.

Commercial Performance Analyst Vodafone

Jun 2017 - Nov 2019

As a commercial performance analyst, I executed the Consumer Fixed Business initiatives and managed performance, flagging potential variances for remedial action

Fixed broadband Sales Analyst Vodafone

Dec 2016 - May 2017

I managed operations, sales support, commission management, insight generation, and reporting to enable the Territorial Sales Representatives and National Fixed Sales Manager to achieve budgeted sales and activations targets.

Discover Leadership Program Vodafone

Sep 2015 - Nov 2016

A 12+ month leadership development program consisting of three rotations across multiple functions in the business. I transitioned full-time into the Commercial Function as a Broadband Sales Analyst after my rotations