Steven McClain

Senior

Education

06/2012-5/2017

Management of Cyber Information Technology at Capitol Technology University

Experience

04/2022 - 09/2023

Digital Operations Specialist at American Institute of Physics

Implemented an automated scaling solution that optimized cloud resource utilization, resulting in a 10%
decrease in monthly cloud expenses.
Managed cloud resources for Digital Experience projects, optimizing resource allocation and saving an
average of 4 hours per week in manual management tasks.
Increased marketing campaign ROI by 25% by leveraging CDP insights for more targeted and personalized
campaigns.

09/2020 - 09/2023

Information Technology Specialist at American Institute of Physics

Improved IT support efficiency with a 90% first-call resolution rate, enhancing user experience.
Reduced cybersecurity incidents by 20% through advanced security protocols, safeguarding sensitive data.
Managed a network of 300+ devices with a 99.9% uptime rate, ensuring reliable operations.

01/2017 - 07/2020

Information Technology Specialist at Bw Papersystems

Software and hardware support, PC Imaging, Office support, Hardware repair.
Created virtual machines and images for out dated software to run/test
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes.
Used ticketing systems to manage and process support actions and requests.

• Updated 2 years ago