American Institute of PhysicsDigital Operations Specialist - 04/2022 - 09/2023
Implemented an automated scaling solution that optimized cloud resource utilization, resulting in a 10%
decrease in monthly cloud expenses.
Managed cloud resources for Digital Experience projects, optimizing resource allocation and saving an
average of 4 hours per week in manual management tasks.
Increased marketing campaign ROI by 25% by leveraging CDP insights for more targeted and personalized
American Institute of PhysicsInformation Technology Specialist - 09/2020 - 09/2023
Improved IT support efficiency with a 90% first-call resolution rate, enhancing user experience.
Reduced cybersecurity incidents by 20% through advanced security protocols, safeguarding sensitive data.
Managed a network of 300+ devices with a 99.9% uptime rate, ensuring reliable operations.
Bw PapersystemsInformation Technology Specialist - 01/2017 - 07/2020
Software and hardware support, PC Imaging, Office support, Hardware repair.
Created virtual machines and images for out dated software to run/test
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes.
Used ticketing systems to manage and process support actions and requests.
Management of Cyber Information TechnologyCapitol Technology University06/2012-5/2017