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Senior

3.0

Skills

  • Cloud Computing
  • Content Management Systems
  • Customer data platform
  • End-user support
  • Information Security
  • IT operations management
  • Microsoft 365
  • Microsoft Azure
  • Quality Assurance
  • Software Documentation
  • System Administration
  • System Operations

Education

06/2012-5/2017

Management of Cyber Information Technology at Capitol Technology University

Experience

04/2022 - 09/2023

Digital Operations Specialist at American Institute of Physics

Implemented an automated scaling solution that optimized cloud resource utilization, resulting in a 10%
decrease in monthly cloud expenses.
Managed cloud resources for Digital Experience projects, optimizing resource allocation and saving an
average of 4 hours per week in manual management tasks.
Increased marketing campaign ROI by 25% by leveraging CDP insights for more targeted and personalized
campaigns.

09/2020 - 09/2023

Information Technology Specialist at American Institute of Physics

Improved IT support efficiency with a 90% first-call resolution rate, enhancing user experience.
Reduced cybersecurity incidents by 20% through advanced security protocols, safeguarding sensitive data.
Managed a network of 300+ devices with a 99.9% uptime rate, ensuring reliable operations.

01/2017 - 07/2020

Information Technology Specialist at Bw Papersystems

Software and hardware support, PC Imaging, Office support, Hardware repair
Created virtual machines and images for outdated software to run/test.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems
and key processes.
Used ticketing systems to manage and process support actions and requests.

  • Updated 2 years ago

To contact this candidate email steven.mcclain1105@gmail.com

Contact using webmail: Gmail /AOL /Yahoo /Outlook /