Steven McClain

Experience

American Institute of Physics

Digital Operations Specialist - 04/2022 - 09/2023

Implemented an automated scaling solution that optimized cloud resource utilization, resulting in a 10%
decrease in monthly cloud expenses.
Managed cloud resources for Digital Experience projects, optimizing resource allocation and saving an
average of 4 hours per week in manual management tasks.
Increased marketing campaign ROI by 25% by leveraging CDP insights for more targeted and personalized
campaigns.

American Institute of Physics

Information Technology Specialist - 09/2020 - 09/2023

Improved IT support efficiency with a 90% first-call resolution rate, enhancing user experience.
Reduced cybersecurity incidents by 20% through advanced security protocols, safeguarding sensitive data.
Managed a network of 300+ devices with a 99.9% uptime rate, ensuring reliable operations.

Bw Papersystems

Information Technology Specialist - 01/2017 - 07/2020

Software and hardware support, PC Imaging, Office support, Hardware repair
Created virtual machines and images for outdated software to run/test.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems
and key processes.
Used ticketing systems to manage and process support actions and requests.

Education

Management of Cyber Information Technology

Capitol Technology University

06/2012-5/2017

Skills

• Cloud Computing
• Content Management Systems
• Customer data platform
• End-user support
• Information Security
• IT operations management
• Microsoft 365
• Microsoft Azure
• Quality Assurance
• Software Documentation
• System Administration
• System Operations