Information Technology Specialist
3.0
Skills
- Cloud Computing
- Content Management Systems
- Customer data platform
- End-user support
- Information Security
- IT operations management
- Microsoft 365
- Microsoft Azure
- Quality Assurance
- Software Documentation
- System Administration
- System Operations
Education
-
06/2012-5/2017
Management of Cyber Information Technology at Capitol Technology University
Experience
-
04/2022 - 09/2023
Digital Operations Specialist at American Institute of Physics
Implemented an automated scaling solution that optimized cloud resource utilization, resulting in a 10%
decrease in monthly cloud expenses.
Managed cloud resources for Digital Experience projects, optimizing resource allocation and saving an
average of 4 hours per week in manual management tasks.
Increased marketing campaign ROI by 25% by leveraging CDP insights for more targeted and personalized
campaigns.-
09/2020 - 09/2023
Information Technology Specialist at American Institute of Physics
Improved IT support efficiency with a 90% first-call resolution rate, enhancing user experience.
Reduced cybersecurity incidents by 20% through advanced security protocols, safeguarding sensitive data.
Managed a network of 300+ devices with a 99.9% uptime rate, ensuring reliable operations.-
01/2017 - 07/2020
Information Technology Specialist at Bw Papersystems
Software and hardware support, PC Imaging, Office support, Hardware repair
Created virtual machines and images for outdated software to run/test.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems
and key processes.
Used ticketing systems to manage and process support actions and requests.
To contact this candidate email steven.mcclain1105@gmail.com