Steven McClain
3.0
Experience
-
American Institute of Physics
Digital Operations Specialist - 04/2022 - 09/2023 -
Implemented an automated scaling solution that optimized cloud resource utilization, resulting in a 10%
decrease in monthly cloud expenses.
Managed cloud resources for Digital Experience projects, optimizing resource allocation and saving an
average of 4 hours per week in manual management tasks.
Increased marketing campaign ROI by 25% by leveraging CDP insights for more targeted and personalized
campaigns. -
American Institute of Physics
Information Technology Specialist - 09/2020 - 09/2023 -
Improved IT support efficiency with a 90% first-call resolution rate, enhancing user experience.
Reduced cybersecurity incidents by 20% through advanced security protocols, safeguarding sensitive data.
Managed a network of 300+ devices with a 99.9% uptime rate, ensuring reliable operations. -
Bw Papersystems
Information Technology Specialist - 01/2017 - 07/2020 -
Software and hardware support, PC Imaging, Office support, Hardware repair
Created virtual machines and images for outdated software to run/test.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems
and key processes.
Used ticketing systems to manage and process support actions and requests.
Education
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Management of Cyber Information Technology
Capitol Technology University06/2012-5/2017
Skills
- Cloud Computing
- Content Management Systems
- Customer data platform
- End-user support
- Information Security
- IT operations management
- Microsoft 365
- Microsoft Azure
- Quality Assurance
- Software Documentation
- System Administration
- System Operations
To contact this candidate email steven.mcclain1105@gmail.com