PROCESS ASSISTANT (SUPERVISOR)
Amazon, Inc, Kernersville, NC | Nov 2020 – Present
Helping support daily management of department duties, including
allocating labor, leading meetings, assigning job duties, and
communicating with internal and external suppliers.
Ensuring successful area performance, through tracking, reporting
and feedback of associate performance.
Coaching 20+ associates to work safely at all times.
Administered monthly and annual reviews to direct reports and set
clear and measurable goals, action plans and follow-up procedures.
TECHNICAL SUPPORT REPRESENTATIVE
Alorica Inc, Greensboro, NC | May 2020 – Nov 2020
Resolved diverse range of technical issues across multiple systems
and applications for customers and end-users across various time
Translated complex technical issues into digestible language for non-
Submitted service tickets for equipment maintenance requests.
Provided Tier 1 IT support to non-technical internal users through
desk side support services.
MANAGEMENT TRAINEE INTERN
Enterprise Rent A Car |May 2017 – Aug 2017
Expanded cross-functional organizational capacity by collaborating
across departments on priorities, functions and common goals.
Develop relationships with customers and provide them with
information on the company’s products and services.
Assist in new business acquisition efforts by performing core business
Ambitious Information Science graduate student currently completing
Master of Science in Information Science and pursuing real-world
experience to develop acquired skills. Eager to learn new processes,
programs and procedures quickly to maximize contributions to user, team
and business success. Quality-driven and self-motivated individual with a
superior work ethic and diligent nature.