Michael Martin

  • Information Science Graduate Student
  • Greensboro,NC
  • Updated 11 months ago
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Profile & Portfolio

CAREER OBJECTIVE

EXPERIENCE

PROCESS ASSISTANT (SUPERVISOR)

Amazon, Inc, Kernersville, NC | Nov 2020 – Present

Helping support daily management of department duties, including

allocating labor, leading meetings, assigning job duties, and

communicating with internal and external suppliers.
Ensuring successful area performance, through tracking, reporting

and feedback of associate performance.
Coaching 20+ associates to work safely at all times.
Administered monthly and annual reviews to direct reports and set

clear and measurable goals, action plans and follow-up procedures.

TECHNICAL SUPPORT REPRESENTATIVE

Alorica Inc, Greensboro, NC | May 2020 – Nov 2020
Resolved diverse range of technical issues across multiple systems

and applications for customers and end-users across various time

zones.
Translated complex technical issues into digestible language for non-

technical users.
Submitted service tickets for equipment maintenance requests.
Provided Tier 1 IT support to non-technical internal users through

desk side support services.

MANAGEMENT TRAINEE INTERN

Enterprise Rent A Car |May 2017 – Aug 2017
Expanded cross-functional organizational capacity by collaborating

across departments on priorities, functions and common goals.
Develop relationships with customers and provide them with

information on the company’s products and services.
Assist in new business acquisition efforts by performing core business

development work.
Ambitious Information Science graduate student currently completing
Master of Science in Information Science and pursuing real-world
experience to develop acquired skills. Eager to learn new processes,
programs and procedures quickly to maximize contributions to user, team
and business success. Quality-driven and self-motivated individual with a
superior work ethic and diligent nature.

To contact this company email

Contact using webmail: Gmail / AOL / Yahoo / Outlook