Leah Ballard
2114 Tealwood Dr
Greensboro, NC 27407
(336) 558-4086
LeahBallard@outlook.com
Leah Ballard
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Summary
Motivational and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
EXPERIENCE
Biscuitville, 3029 W Gate City Blvd — Shift Manager
June 2019 – January 2021
–Â Positioned skilled staff in key areas throughout shift to optimize department productivity
–Â Upheld company standards and compliance requirements for operations and cleanliness of all areas.
–Â Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
EDUCATION
– Winston-Salem State University, Winston-Salem — Business Adm.
August 2018 – May 2022, Winston-Salem
–Â The Academy at Smith, Greensboro, NC
August 2014 – May 2018
ACTIVITIES AND HONORS
2018-2019 Winston-Salem State University Softball team
Volunteer services at American Legion and rest homes and schools.
SKILLSÂ
– ServSafe Certified
– customer service
– Multitasking
– work ethic