Sr. Director Enterprise Sales and Customer Success
Website Brightspeed
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Job Description
We are currently looking for a Sr. Director, Enterprise Sales & Customer Success to join our growing team! In this role, you will report directly to the Vice President, Enterprise & Wholesale. You will maintain and grow a book of customer revenue. You will effectively direct and manage the sales of integrated communications to enterprise customers such as large commercial businesses and multi-site regional businesses across the Brightspeed footprint, in efforts to maximize sales revenues and meet corporate objectives on a consistent basis. You will provide leadership and direction for diverse and complex functions and contribute to the development of the organization’s business strategy. You will also interpret business strategy and develop organizational objectives to align with this strategy. In this position, you will manage multiple field sales teams and their corresponding customer success support team.
The Sr. Director of Enterprise Sales & Customer Success has three key areas of responsibilities:
Sales & Customer Retention: Engaging in high level sales meetings with potential and existing key accounts to establish strong working relationships and promote the quality of Brightspeed products and solutions. Working through the contract negotiation process for key accounts on pricing and concessions and facilitating final contract approval across departments.
Staffing – Employee Relations: Oversee the professional development of organization. Responsible for coaching, motivating, and training team to achieve high-performance results. Collaborating cross-functionally with other departments across the company to analyze issues affecting the Enterprise channel and recommending, developing, and implementing process improvements.
Performance Management: Managing sales leaders to meet and exceed sales goals. Instilling core values of honesty, accountability, and integrity within teams. Maintaining consistent communication on key objectives. Analyzing sales results, monitoring productivity, forecasting and quota setting. Forecasting, sales reporting, and market conditions and evaluate territories and market share to identify opportunities to increase growth and revenue and manage churn.
As a Sr. Director, Enterprise Sales & Customer Success, your duties and responsibilities will include:
- Maintain exceptional knowledge of Company’s products/services, pricing practices and selling skills to effectively direct regional sales deployment of new products and services that target the enterprise segment
- Monitor reports and manage monthly, quarterly, and annual sales results, other activity, and performance measures. Present results as needed.
- Ensure the implementation of improvements in business processes yielding increased sales performance and/or operational efficiency
- Monitor Enterprise sales channels within budgeted sales and expense targets
- Establish and cultivate effective business relationships, both cross-functionally and with business operations and HQ support teams and with internal organizations to ensure maximum effectiveness of the sales organization
- Evaluate effectiveness of subordinates and implements necessary changes. Address personnel issues/performance issues in accordance with company policy.
Qualifications
PROFESSIONAL COMPETENCIES:
- Exhibit excellent written and oral communications, people skills and planning, presentation, and organizational skills
- Consistent exercise of independent judgment and discretion in matters of significance
- Ability to manage an aggressive multi-million-dollar sales quota. Proven people leadership skills, with the ability to manage large, dispersed teams.
- Ability to oversee handling of complex engagements, long-standing customer relationships, and customer escalations
- C-level executive relationship creation and development. Deep knowledge of IT/Telco industry dynamics and trends.
WHAT IT TAKES TO CATCH OUR EYE:
- Bachelor’s degree and/or equivalent work experience
- 8+ years of directly relevant work experience, working at all levels in the client up to SLT/ELT level, with people leadership and management experience, including evaluating team performance and making improvements.
- Experience in selling and managing sellers of complex telecommunications and technology, with a strong preference for experience in both, plus proven record of integrated solutions sales success and leading transformations.
- Experience in leading sales teams to sell solutions and services to both large and mid-size enterprises
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Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
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