Registered Nurse – Live Answer

Registered Nurse – Live Answer

Job Summary: Manages and documents phone calls pertaining to medical inquiries and medication refills.

(This is a full-time position that will support our Live Answer team at Southpark Monday – Friday 11 am to 8 pm)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
•  Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
•  Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages. 
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
•  Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Other duties as assigned.

Education, Experience and Certifications:

• Graduate of an accredited school of professional nursing. Bachelor’s degree is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.
• Must have a working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.

Tagged as: communication