See yourself at Odyssey.

Join the team as our new Sales Support Specialist!

Who We Are & Why We’re Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology’s specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey’s multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements.  Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Based in vibrant Charlotte, NC, Odyssey is on a journey to constantly innovate logistics. The Sales Support Specialist plays a critical role in supporting the sales team and ensuring the efficient operation of sales processes. If you have a passion for sales support and a track record of success in this area, we encourage you to apply!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The Sales Support Specialist is a key player within and an integral part of our Commercial Sales team, ensuring the seamless and efficient operation of the sales process. Reporting to our Director of Sales Operations, this role involves tracking sales opportunities, coordinating quotes, creating presentations, assisting in solution selling, and supporting sales activities to drive efficiency and success. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and the ability to work collaboratively across various departments.

In This Role, You Will Provide:

• Strategic Sales Support: Act as a key contributor to the sales team’s success by providing strategic support that enhances overall sales performance and effectiveness. Sales
• Opportunity Management: Track and monitor sales opportunities, providing support to the sales organization to ensure that all leads and accounts are being maintained promptly and effectively.
• Manage Sales Implementation Process: Oversee the sales implementation process, from receipt of order through to implementation of service and payment schedules, ensuring accuracy and fulfillment.
• Primary Contact for Sales Team: Serve as the primary point of contact for sales team inquiries and requests for support, resolving issues and escalating as needed. Quote
• Coordination: Collaborate and be a liaison between sales and our internal pricing teams to prepare pricing proposals, ensuring alignment with customer requirements and company pricing guidelines.
• Process Optimization: Identify and implement process improvements to streamline sales operations, reduce inefficiencies, and support sales teams in achieving their targets.
• Enhanced Coordination: Facilitate seamless communication between sales, operations, marketing, and finance departments, ensuring smooth operations and quick resolution of any issues.
• Data Management: Maintain accurate account-based data, including contacts, opportunities, engagements, campaigns, and meetings, to ensure transparency, accountability, and effective decision-making for the sales organization. Performance
• Metrics: Monitor and analyze sales metrics to provide insights and recommendations that drive sales growth and operational improvements.
• Technical Proficiency: Utilize CRM software, MS Office Suite, and logistics management systems to support sales activities and enhance efficiency. 
• Industry Expertise: Apply knowledge of logistics, supply chain management, and transportation principles to support the sales team’s objectives and strategic planning.
• Team Collaboration: Work collaboratively with cross-functional teams to ensure cohesive efforts towards achieving sales goals.
• Problem Solving: Proactively identify potential issues in the sales process and develop innovative solutions to overcome them.
• Continuous Improvement: Stay informed about industry trends and best practices to continuously enhance the sales support function.
• Additional Responsibilities: Perform all other duties and projects as assigned to support the overall success of the sales team.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in business administration, logistics, supply chain management, or a related field is preferred.

• Minimum of 5 years of experience in sales support, sales operations, logistics, or a related field, with a strong understanding of Chemical/Hazmat sales processes and procedures.

• Ability to prepare financial proposals for new business opportunities.

• Ability to identify issues/roadblocks and be proactive in development of solutions.

• Exceptional ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.

• Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with cross-functional teams.

• Meticulous in managing sales orders and documentation, with a proactive approach to identifying and implementing process improvements.

• Excellent analytical skills; expertise in CRM systems and sales support tools (e.g., Salesforce, ZoomInfo), along with proficiency in MS Office Suite.

• Must be 18 years of age or older. 

Location:

This is a hybrid in-office role based in Charlotte, NC.

Benefits:

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options;
• Company-paid dental and life/disability Plans; 
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

#hybrid