IT TechOps Intern

OVERVIEW

The TechOps Intern assists the IT organization in operating in the most effective and efficient manner possible, to facilitate the effective utilization, adoption, and financial benefits of the technology UHM employs. They will actively participate in audit, data analysis, financial analysis, and policy creation activities across domains within the IT organization.

Union Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to Learn about the industry, be Educated by Sr. Leadership and their peers, Achieve their personal goals and Develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business! Our interns are treated like full-time Partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio. 

DUTIES & RESPONSIBILITIES

• Assist in the creation, updating, and auditing of IT financial forecast models
• Assist in managing vendor information within ITSM tool
• Create company profiles on potential new vendors as well as update current profiles on existing vendors
• Provide information and direction to IT teams based upon IT Vendor Framework
• Assist in the creation and maintenance of career pathing/development plans for IT organization
• Maintain and update IT organizational charts
• Coordinate with Training department on the creation and maintenance of IT training materials for topics across the IT department portfolio of applications
• Assist with the creation of weekly communication plans to coordinate all IT touchpoints in the upcoming week
• Execute IT organization wide communications, as designated by the weekly communication plan
• Assist with the creation and execution of agendas for Vendor meetings
• Manage and maintain IT onboarding plans and materials
• Provides insight and recommendations to improve efficiency and workflows
• Verifies the proper execution of documented IT procedures
• Facilitate the tracking of productivity & performance metrics across all IT groups and applications
• Facilitate IT delivery of compliance audit discovery and finding remediation

• Great verbal and written communication skills
• Ability to lead and influence across the IT organization and external departments
• Strong organizational and planning skills
• Positive working attitude, contributing as an individual and team member to accomplish goals
• Strong analytical skills, decisiveness, and sound judgment
• Awareness of current and evolving IT best practices 
• Ability to manage time and adapt to changes in workflow

EDUCATION & EXPERIENCE

• Pursuing an Associate’s or Bachelor’s Degree in Information Technology, Business Administration, or a related major
• Sophomore, Junior or Senior Standing.

Applications are accepted on a rolling basis and positions are open until filled (this may be prior to the job posting expiration date).

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.