IT Manager | Ripple Fiber

We are looking to add an IT Manager to our growing team in Charlotte, NC.

About Ripple Fiber

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our Culture

We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the Role

The IT Manager will oversee the IT operations and infrastructure. This individual will play a crucial role in ensuring the efficiency and security of our technology systems, supporting our growth and maintaining high standards of service delivery. A commitment to innovation and customer satisfaction is a must.

Responsibilities:

• Oversee the design, implementation, and maintenance of our IT infrastructure, ensuring scalability, reliability, and security.
• Monitor and optimize network performance, including fiber optic networks, to ensure seamless connectivity and minimal downtime.
• Implement and manage cybersecurity measures to protect our systems and customer data from unauthorized access and cyber threats.
• Provide leadership and guidance to the IT support team, ensuring timely resolution of technical issues for internal staff and external customers.
• Evaluate and manage relationships with IT vendors and service providers.
• Develop and implement strategic IT initiatives aligned with company goals, leveraging technology to drive operational efficiency and customer satisfaction.
• Provide technical assistance for end users and troubleshoot computer issues.
• Monitor the IT ticketing system and respond to requests in a timely manner.
• Install and update company software and hardware as needed.
• Manage inventory of IT assets, provision new devices, and coordinate third party repairs.
• Evaluate and improve IT systems to assist with the current needs of the company.
• Automate administrative tasks and processes through PowerShell scripts.
• Conduct training for new hires and existing staff.
• Create step-by-step training material for end users and maintain internal IT documentation for processes and procedures.
• Performs other duties as assigned.

Qualifications:

• 5+ years of experience in IT, preferably at the managerial level.
• Experience in the telecommunications industry preferred.
• Bachelor’s degree in information technology, computer science, or related field.
• Experience with fiber optic networks and related technologies is highly desirable.
• Excellent leadership and communication skills, with the ability to collaborate effectively across departments.
• Industry certifications and memberships a plus.
• General IT knowledge and troubleshooting skills.
• Advanced knowledge of Windows and Microsoft 365 software.
• Knowledge of scripting languages.
• Excellent problem-solving, customer service, and critical thinking skills.
• Networking experience.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

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