• Windows AD environment
• VOIP network; MS Teams phones
• Lenovo laptops (Thinkpads) running Windows 10 and Windows 11
• Our main applications: Revit 2022, 2023 and 2024, AutoCAD 2024, Adobe CS Cloud suite and the Office 365 family of products.

The candidate will be directly responsible for providing end-user support to a staff of around 200 Architects, Engineers, System Planners and Interior Designer’s at two office locations.  This position is an excellent opportunity to gain valuable experience with industry-standard computer hardware and software applications. Special projects may be assigned.

Key Responsibilities:

• Acting as the first responder in our IT team that supports our Windows Hosted Desktops.
• Managing the “Techteam” support group, prioritizing several open cases at one time
• Installing and configuring computer hardware, operating systems and applications
• Talking staff/clients through a series of actions, either in person or over the telephone
• Troubleshooting system and network problems.
• Diagnosing and solving hardware/software faults
• Providing computer support, including procedural documentation
• Following diagrams and written instructions to repair a fault or set up a system
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Building successful relationships with end-users
• Assist with testing, evaluating and rolling out new technology

Minimum requirements:

• Working towards a Bachelor’s degree in a related field
• Associate Degree is preferred 
• Self-motivation, teamwork, strong communication skills, “can-do” attitude, and the ability to multi-task

About the Firm
SMMA is one of New England’s most unique design firms due to our composition, reputation, and focus. Cambridge-based since our incorporation in 1955, we offer an integrated, multidisciplinary environment driven by collaboration between architects, engineers, technologists, researchers, and industry experts. We focus on building lasting relationships with strategic partners in both the public and private markets.

As an employee-owned firm, we believe that good ideas are welcome from anywhere. Our work straddles seven markets; Development, Government, Higher Education, K-12, Life Sciences, Technology and Workplace. Employees work across a wide range of projects and specialisms. We offer a fast-paced, team-oriented environment that promotes intellectual and creative growth.

SMMA was founded by MIT and Rensselaer alumni who believed that the balance of architecture, engineering, interiors, and site design afforded clients the agility of a single source of creative and technical expertise. Today, we remain dedicated to this flexible, integrated approach. We are guided by a shared pursuit of design excellence, sustainability, and social responsibility.

Company Perks

• Hybrid work-from-home policy
• Mentor-protege program
• Lunch-and-Learns with internal and external speakers

Please note: SMMA does not offer H-1B visa sponsorship for this position.

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