GMM – Intern

Under close supervision, performs entry level office duties in many facets of mortgage operations .  Gains experience in a corporate or branch setting, and develops skills that are transferable to other opportunities.
 
ESSENTIAL JOB RESPONSIBILITIES

• Provides customer service to both internal and external customers.
• Performs basic clerical duties such as filing, answering phones or preparing basic documents.
• Responsible for complying with the various rules, regulations, policies and ethical standards governing the financial services industry including compliance with the Bank Secrecy Act. 
• Performs other duties as assigned.

May perform specific duties as support to a specific department.

Processing Department: Sets up files for submittal to Loan Processor. Learns the components of loan processing.

Closing Department: Reviews new files for required documentation and follows up to retrieve missing items. Assists the closer by making follow up phone calls/emails and inputs loan information in the system. Learns the components of loan closings.

Underwriting Department: Provides administrative support and other related services as needed.

IT/BI Departments: Assists with IT/BI administrative and customer service requests for the mortgagee company.

Marketing Department: Assists with social media, data metrics or monthly reporting, event planning, promotion management, and market research. 

Post Closing Department: Assists with a file review and files documentation for post closing on settlements.

HR Department:  Learns the recruitment and onboarding process, how to complete various background checks, and benefits processing. Assists with organizing and filing internal documents, verifying documentation, and preparing documents for new hires.

Secondary Marketing Department: Assists with locking and revising loans. Assists with reports.

Quality Control Department: Assists QC Compliance Staff members in completing various tasks.

Quality Review Department: Assists with loan reviews to ensure that specific underwriting, processing and closing standards are met.

SUPERVISORY RESPONSIBILITIES

• This position does not include supervisory responsibilities.

• A high school education or equivalent required.
• Currently enrolled in a college/university degree program, preferably with a concentration in business administration, accounting, finance, marketing, economics, or information technology.
• Basic computer skills.
• Customer service experience preferred.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work in a professional environment.
• Ability to provide a high level of service to both internal and external customers. 
• Basic computer skills.

ROUTINE DECISIONS AND FORMAL POLICY SETTING

• Decisions are made based on established policies and procedures.
• No formal policy-setting responsibility.  Policies associated with the job’s purpose and essential responsibilities are set by others.

If you are looking for an organization that offers meaningful and interesting roles with an excellent benefits and compensation package, career development, and camaraderie, look no further than George Mason Mortgage, LLC.

George Mason Mortgage, LLC is an industry-leading lender and a wholly owned subsidiary of United Bank. With headquarters in Fairfax, Virginia, we have expanded our name with retail offices throughout Virginia, Washington, D.C., Maryland, North Carolina and South Carolina. Founded in 1980, our goal is to provide solid financial value to homeowners while standing by our reputation of consistently being a top lender.

Our specialized team of talented individuals allows us to close loans efficiently. With in-office processing, underwriting and closing, we are in control of the mortgage process and work with our clients every step of the way. Join a team of professionals who bring a variety of talent to the table, while working for a reputable company that fully supports its employees.