Flight Attendant – Charlotte Douglas International Airport

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer.  We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.  

As a full-time employee of Contour Airlines:

• You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6%. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours.
• You are eligible to receive vested vacation hours. These hours are available to you on January 1^st following your date of hire.
• You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service.
• You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines’ leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.

Additional information:

• The starting annual salary for this position is $34,000.00. Based on your performance and your pay anniversary date, you are eligible to receive yearly increases until your salary reaches $42,564.91. 
• Based on your schedule and if certain thresholds are met, you are eligible to reach pay incentives for additional trips worked or assigned that are paid in addition to your monthly salary. Specific information regarding these pay incentives are outlined in the Inflight Services Handbook which will be provided to you during the onboarding process should you be selected for employment.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at hr@flycontour.com to discuss any specific needs that you may have.

Contour Airlines’ rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties:

• Perform required work duties in an aircraft environment.
• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
• Actively seek to ensure the safety and comfort of customers.
• Provide exemplary customer service to satisfy and exceed customer expectations.
• Provide assistance lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas and soliciting assistance when needed.
• Attend to individuals needing assistance (such as unaccompanied minors, individuals with a disability and the elderly) throughout aircraft operations.
• Prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks.
• Maintain professional appearance.
• Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
• Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.
• Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
• Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.
• Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.
• Retrieve and store items in the overhead bins which can be as high 67″ from the floor.
• Exposure to peanuts, pets, and other allergens.
• Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling.
• Perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items.
• Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised.
• Maintain the appearance of the aircrafts cabin, galley, and lavatory
• Practices safety conscious behaviors in all operational processes and procedures.
• Comply with other tasks as assigned by management or the Pilot-in-Command.
• Other duties as assigned by leadership.

• Must be 23 years of age or older.
• High school diploma or GED certificate is required.
• Authorized by law to work in the United States and able to travel in and out of the United States.
• Must have a valid driver license and good driving record.
• Must have valid passport.
• Must understand, read, and write English. Bilingual is preferred but not required
• Must pass a DOT required pre-employment drug screen and thereafter submit to DOT mandated random drug and alcohol testing.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks
• Must be able to successfully complete Contour’s four (4) week Flight Attendant Initial Training Program.
• Ability to adjust to a rotating schedule with variable hours that could include up to a 16-hour duty day. A duty day could range from two (2) to 14 hours.
• Must be willing to work nights, weekends, and holidays.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Must live within one (1) hour of assigned domicile.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.