Financial Assistance Coordinator

Overview

Financial Assistance Coordinator

This position will work at ECPI University’s Charlotte, NC located at 4800 Airport Center Parkway #100. 

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

Position Summary

ECPI University is looking for an energetic, friendly, organized individual to provide exceptional customer service to students and visitors to our campus.  If you enjoy helping others and are looking to succeed in a fast paced, student-centered environment, this may be the position for you!

Responsibilities

• Support the Financial Assistance Department with phone calls, email inquiries and tasks as assigned
  • Assist students with their FAFSA, Entrance Counseling and Master Promissory Note
  • Process student invoices
  • Perform a variety of administrative tasks to support the efficient daily operations of the Financial Assistance department
  • Pitch in to support department initiatives.
  • Work with financial assistance advisors
  • Updates reports and spreadsheets
  • Collect students documents and scan to image now
  • Other duties as assigned

Qualifications

Education:

• High School Diploma required; Bachelors degree preferred

Experience:

• 1-3 years of customer service experience in an office setting

Required Skills:

• Strong customer service, communication and interpersonal skills.
• Enjoy helping others; positive attitude; flexible.
• Ability to quickly master new computer applications; strong, accurate data entry skills; attention to detail.
• Ability to organize, multitask, prioritize and work under pressure at times; team player.
• Good phone etiquette skills and understanding of phone systems.
• Ability to use MS Word, Excel and Outlook for basic/moderate level functions.

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE. 

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

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