U.S. Bank National Association
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Job Description
U.S. Bank is seeking an experienced, highly motivated, and strategic individual to join our Fraud Investigations team. This role will manage a team of fraud investigators in a fast-paced, production-based environment where quality and accuracy are crucial. The Team Lead will oversee the investigations of multiple fraud typologies, ensure the timely filing of Suspicious Activity Reports (SARs), and drive the team’s performance to meet or exceed high standards. In additional to investigative leadership, this role is responsible for mentoring team members and ensuring compliance with internal policies and procedures and regulatory requirements
Key Responsibilities include:
Team Leadership and Management
- Manage a team of approximately 8-14 fraud investigators, providing daily oversight, direction, and support
- Set clear performance expectations, monitor team production and quality dashboards, and ensure the team is adhering to policies and procedures
- Conduct regular team meetings, monthly 1:1s, semi-annual performance discussions, and providing ongoing coaching
- Recruit, interview, onboard, and train new employees and/or contractors
- Allocate cases and resources effectively within the team to balance workload and meet deadlines
- Excellent communication and interpersonal skills for interacting with internal and external stakeholders
- High level of integrity, confidentiality, and attention to detail
Regulatory Compliance
- Oversee the team’s preparation of SARs ensuring timeliness, accuracy, and completeness
- Provide guidance and expertise on internal procedures and processes as well as BSA requirements
- Stay current on regulatory requirements, industry changes, and evolving fraud typologies
Risk Management and Process Improvement
- Provide strategic recommendations to senior management based on investigative findings and trends identified by the team
- Serve as a subject matter expert on process, procedures, and fraud typologies.
- Exhibits strong risk management discipline
- Ensure SARs are complete and accurate and reported timely
- Maintain a comprehensive understanding of SAR filing guidelines, regulatory expectations, and stay updated on changes in fraud trends
- Bachelor’s degree, or equivalent work experience
- Typically more than six years of applicable experience
- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Advanced understanding of the business line’s operations, products/services, systems, and associated risks/controls
- Thorough knowledge of Risk/Compliance/Audit competencies
- Strong leadership and management skills of processes, projects and people
- Strong analytical, problem-solving and negotiation skills
- Effective presentation, interpersonal, written and verbal communication skills
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $95,285.00 – $112,100.00 – $123,310.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
U.S. Bank accepts applications for this position on an ongoing basis.
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