Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA’s residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA’s Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

https://www.transitchicago.com/hrbenefits/

PRIMARY RESPONSIBILITIES

• Designs and implements Authority college-level internship programs.
• Creates and executes college internship program policies and procedures.
• Recruits for programs by developing and maintaining relationships with academic institutions, community organizations and social service agencies.
• Maintains and updates year-round calendar and timeline of program’s lifecycle, including recruitment, onboarding, orientation, training and professional development activities, networking, capstone events and offboarding activities.
• Administers the proposal, placement/selection process, and communication with hosting departments.
• Administers the case management of program participants, performance evaluations with supervisors, and budget management for internship programs.
• Contributes to the strategy and implementation of technology support, program evaluation, and material development for internship programs.
• Communicates regularly with interns and supervisors to address questions and concerns.
• Designs and implements Authority K-12 internship and educational programs.
• Creates and executes internship and educational program policies and procedures that work to expose youth to the transit industry. Recruits for programs by developing and maintaining relationships with academic institutions, community organizations and social service agencies.
• Maintains and updates year-round calendar and timeline of program’s lifecycle, including recruitment, onboarding, orientation, training and professional development activities, networking, capstone events and offboarding activities.
• Conducts site visits, during all shifts, to provide guidance ongoing case management, guidance, and support to supervisors, partnering departments, and organizations.
• Works with supervisors to coach and develop participants for educational or career paths in the transit industry.
• Contributes to the strategy and implementation of technology support, program evaluation, and material development for internship programs.
• Performs administrative duties related to internship and educational programs.
• Monitors and provides input into program budgets; works closely with client departments in determining their needs from the programs.
• Meets with academic institutions, community organizations, social service agencies, key stakeholders, and end users to define operations requirements and procedures.
• Facilitates marketing, orientation, and training presentations to a variety of audiences; presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos and/or lectures.
• Prepares reports regarding programs to be distributed internally, externally and throughout the Authority.
• Develops, maintains, and continually enhances the use of software for placement, scheduling, attendance monitoring, and logistics management.  
• Ensures that all documentation, timesheets, and orientation materials are filed and updated regularly.
• Performs ongoing evaluation and quality control of internship and educational programs, while managing the lifecycle of program participants. Collaborates with Authority departments in obtaining feedback to provide joint assessments.
• Develops and manages other projects and programs as identified including various work programs, co-op programs, etc.  This includes developing program goals, objectives, timelines and the development, organization, coordination, facilitation and implementation of programs.
• Stays current on industry trends and develops professionally by attending meetings, seminars, conferences, and/or webinars, reading research articles, books, white papers and websites to regularly obtain updated information and other relevant resources applicable to internship and educational programs and tools. 
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

• Interns
• Co-ops
• Educational program participants

CHALLENGES

• Ensuring adequate support and supervision is maintained for all program participants throughout various Authority locations.
• Ensuring that criteria for programs meet Authority and partner expectations.
• Maintaining communication internally and externally with various academic institutions, community organizations and social service agencies.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s Degree or professional designation in a related field, or a combination of education and experience related to this position.
• Three (3) years of experience working in or with an academic institution, community organization and/or social service agency.
• Three (3) years of experience working with internship, youth or similar educational programs
• Valid State of Illinois Driver’s License is required.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of the operations of academic institutions, community organizations and social service agencies
• Advanced working knowledge of primary, secondary and post-secondary education methodologies.
• General knowledge of basic employability skills and competencies.
• General knowledge of MS Office and learning management systems.
• Advanced Microsoft Outlook, Word, Excel and Power Point skills.
• Strong project management skills and ability to execute from start to finish.
• Strong written and oral communication skills.
• Strong presentation and training facilitation skills.
• Strong organizational skills, analytical ability and problem solving skills.
• Excellent customer-service skills and a positive attitude.
• Ability to manage multiple initiatives, balance competing priorities, and meet deadlines with timeliness and accuracy.
• Ability to present and facilitate training to a diverse range of audiences.
• Ability to establish and retain effective working relationships with diverse groups.
• Ability to adapt in a fast-paced, large system environment.
• Must meet all federal, state, and local requirements to work with program populations.

WORKING CONDITIONS

• General office environment.
• Will be required to travel to field locations thus exposed to working conditions of the partner academic institutions, community organizations and social service agencies, bus garages, rail terminals and shops.
• At times, may need to work during off hours (conducting training, coaching, and support in all three shifts to field locations).

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software.
• Possible access to CTA vehicle.

SALARY

$82,218.47 

POSITION SUMMARY

Under general supervision, executes internship program initiatives focused on enhancing the job readiness and educational experience of potential employees through comprehensive internship programs. Coordinates the development of additional initiatives of similar purpose according to departmental goals and objectives.

Tagged as: #sel