Client Services Specialist

Job Summary: 

The Client Services Specialist is responsible for building relationships with new and existing customers by providing exceptional customer service. 

Primary Duties and Responsibilities: 
 

• Lead customer service efforts for two sister brands via customer chat, email, and phone
• Maximize all opportunities to provide superior customer service to our customers
• Manage project timelines for custom workshops
• Work closely with the Sales Team to ensure clients’ expectations are met
• Display professionalism and use courtesy when dealing with customers and co-workers
• Research and resolve complaints to ensure customer retention and satisfaction
• Accurately input data in various systems/platforms
• Actively participate in department incentive programs
• Participate in light collection calling efforts
• Understand and have general knowledge of circulation management functions
• Assist with processing returned mail
• Participate in various projects with specific deadlines

Additional Responsibilities: 

•  Additional duties as assigned

 Critical Competencies: 
 

• Customer Centric – Establishes and maintains effective relationships with customers, effectively aligns strategy with customer’s business, anticipates customer needs and sets high standards for customer service 
• Collaboration and Team Building – Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among team  

The Individual: 

• Problem solving skills, self-motivated, goal and team-oriented
• Excellent written and verbal communication skills with good telephone demeanor
• Problem-solving skills, self-motivated, goal and team-oriented
• Detail oriented and accurate with data and data entry  

Qualifications: 

• 1-3 years of customer service experience
• High School Diploma or equivalent