SUMMARY: The Assistant Director (AD) of Residence Life & Housing is a full-time, 12-month, live-in position responsible for the management of an undergraduate residence hall. As a member of the Residence Life and Housing staff, the AD provides a context within which students develop the skills required for academic excellence, self-responsibility, cultural awareness, and social interaction.

The Assistant Director of Residence Life & Housing reports to the Assistant Dean of Conduct and Director of Residence Life & Housing. This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities

• Coordinate one on ones and staff meetings, of 8 to 12 Resident Assistants within a residential community of approximately 1,000 residents.
• Assist and support Resident Assistants in creating a community atmosphere.
• Adjudicate student judicial cases that originate in the residence halls in accordance with Queens Honor Code.
• Mediate roommate conflicts and make appropriate assignment recommendations.
• Serve on weekly on-call rotation with other professional staff members, to respond to after-hours calls and emergency situations.
• Create an environment in campus housing which contributes to the total learning and development of students.
• Maintain a strong presence in campus housing by interacting and building strong, positive relationships with residents, custodial supervisors, custodial staff, and student staff.
• Oversight of departmental safety operations (health & safety inspections, fire drills, etc.)
• Oversee summer housing processes, assignments, and RA selection & training for summer. 
• This position is considered a responsible employee for purposes of the university’s Sexual Misconduct Policy. As such, this position is required to report any incident of sexual misconduct or interpersonal violence to the university’s Title IX Coordinator when made aware of such.
• Consistently serve as an advocate for diversity and cross-cultural understanding to create a welcoming campus to all students.
• Manage and reconcile programming budget for residence hall, campus wide events, materials and supplies, and RA appreciation.
• Implement the residential curriculum through facilitating monthly programming within the residence halls and across campus.
• Collaborate with various campus partners to facilitate educational programming on a campus wide level.
• Facilitate the completion of bulletin boards and door decorations within the residence halls.
• Compile event logistics and feedback in order for ongoing improvement to curriculum and share data findings with senior leadership
• Maintain awareness of student body needs and interests and university calendar to ensure events are engaging and well attended
• Supervise residential curriculum graduate hall director and head resident assistant.

Non-Essential Duties: Other duties and special projects may be assigned to meet department and/or university needs.

Experience, Knowledge & Skills Required

• Dedication to creating and contributing to a high-functioning team that consistently achieves desired outcomes.
• Experience working with campus housing processes including student conduct, housing assignments, living/learning programs, and resident assistant education experience preferred. 
• An exhibited commitment to student development and academic collaboration. 
• Management background with student staff supervisory experience preferred.
• Exhibits a strong ability to balance the competing priorities of customer service and student development.
• Ability to effectively interact with a diverse population and maintain a positive attitude in time of crisis.
• Exceptionally strong communication skills (verbal, written, interpersonal, presentation) and ability to quickly establish and maintain strong rapport with a diverse student body as well as throughout the university and external community.
• Demonstrated commitment to student learning and development and experience developing and implementing innovative programming in support of same.
• Strong leadership skills and proven track record of modeling positive behavior at all times.
• Ability to maintain confidential information in a professional manner.
• Demonstrated organization and planning skills; strong follow-up and follow-through skills to ensure completion of goals and objectives.
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
• Flexibility to regularly work evenings and weekends to achieve objectives of the position, as well as willingness and ability to serve weekly on-call rotation with other professional staff members, to respond to after-hours calls and emergency situations.
• Bachelor’s degree or the equivalent in experience and education.
• Master’s degree desirable,

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by October 25, 2024, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens’ job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with co-workers and clients, frequently.
• Read reports, create presentations, use a computer system, most of the time 
• Communicate with co‐workers, clients and vendors, most of the time. 
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
• Exert moderate force to move objects, occasionally. 
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

• Work in office and resident hall environment, involving contact with students, faculty, staff, parents, service providers and vendors
• Work has deadlines, multiple interruptions, high volume and may be stressful at times
• This position requires on-campus residence (furnished apartment with utilities and a university meal plan included)
• Work requires evening and weekend hours and weekly on-call rotation with other professional staff members, to respond to after-hours calls and emergency situations.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.