Arena Ticketing Intern

Position Overview

Hornets Sports & Entertainment (HSE) is seeking an intern to join the Arena Ticketing department. The intern gains hands-on experience and supports the team with daily operations. The intern receives a comprehensive overview of all aspects of Arena Ticketing, providing valuable insight into the industry.

This is a paid internship. Interns will be paid $15.00 per hour, with the ability to work thirty (30) hours maximum per week. The 2025-2026 season program runs from September 8, 2025 through April 24, 2026.

Core Values

HSE embodies the following core values:

• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

HSE is an equal opportunity employer and value diversity at our company. HSE does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Essential Duties and Responsibilities

• Develop proficiency in the Ticketmaster system, including TM Host, TM1 and Archtics to support ticketing operations.
• Assist with processing single-event sales, group sales and luxury suite sales.
• Provide accurate information on ticket availability, pricing, seating configurations, arena policies and upcoming events.
• Educate fans on mobile ticketing processes, troubleshoot issues and provide technical support as needed.
• Verify and scan tickets to ensure authenticity and confirm the correct event, date and time.
• Resolve ticketing-related issues professionally and efficiently to enhance fan experience.
• Maintain detailed and accurate records of all ticket sales and reconciliation processes.
• Participate in the full internship program, including workshops, speaker series, job shadowing opportunities and collaborate on intern projects.
• Perform other duties as assigned.

Required Skills, Experience, and Abilities

To be successful in this position, you should demonstrate the following competencies:

• High School Diploma/GED and interest to working in events and/or sport management.

• Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program.

• Must be 18 years of age or older.
• Must pass criminal background check.
• Ability to work days, nights, weekends and holidays as needed.
• Ability to stand for extended periods of time, bend and perform other duties
• Must be able to lift up to 50lbs or push up to 70lbs unassisted.
• Strong customer service skills desired.

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