Application Administrator #2408-373100-01
Website City of Charlotte
Introduction
Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
The Center for Digital Government named Charlotte one of the top five digital cities in the nation. The City of Charlotte’s Innovation & Technology department (I&T) provides executive-level leadership, delivers technology services to city departments and partnership agencies, and coordinates information technology initiatives across the organization to support, enhance and advance citizen service delivery.
Summary
The Public Safety Information Technology Application Administrator is responsible for overseeing and supporting various IT applications and hardware. Key responsibilities include performing application maintenance, resolving support issues, managing daily security reports, coordinating server maintenance as needed, monitoring and developing project plans, and liaising with vendors and project managers. Additionally, the role involves evaluating business processes and strategies, maintaining expertise in Public Safety information technology services, documenting business processes, managing the record management system, testing hardware, evaluating batch jobs, and coordinating application enhancements, bug fixes, and patch updates.
Major Duties and Responsibilities
- Evaluate enhancement requests and recommend changes while identifying and addressing bugs.
- Conduct Quality Assurance and software testing, including the development and execution of detailed test plans and documentation of results.
- Assist with the implementation and transitional support of systems.
- Administer and maintain departmental systems by identifying and resolving issues in both vendor-provided and in-house developed technology solutions.
- Develop and run reports, manage account permissions, troubleshoot issues, collaborate with vendors, and communicate effectively with system users.
- Address customer requests related to software applications, including permissions, technical problems, and other administrative concerns.
- Create and maintain documentation such as release notes and user guides to support application usage.
- Collaborate with staff at all organizational levels, from senior executives to officers and civilian support personnel.
- Manage communication with vendors and troubleshoot applications and devices.
- Provide 24/7 support, including after-hours callbacks, as needed for application maintenance and troubleshooting
- Must be able to pick up and move
hardware and peripherals used in the department. - 5%-Must be able to travel from local departments for on-site training and troubleshooting.
Knowledge, Skills & Abilities
- Strong ability to work effectively within a team environment.
- Customer service oriented with a focus on addressing client needs.
- Skilled in setting priorities and completing tasks on time with minimal supervision.
- Exceptional analytical and problem-solving abilities.
- Knowledgeable in business analysis and business process analysis principles.
- Capable of identifying cost efficient solutions and workarounds for issues
- Proficient in performing well under pressure.
- Experienced in mapping both current and proposed customer processes.
- Able to communicate technical information clearly to users at all levels.
- Adept at assessing the business implications of technology applications for current and future business environments.
- Highly organized with the ability to manage multiple projects simultaneously.
- Excellent oral and written communication skills.
- Proficient in querying databases using tools such as TOAD, MSSQL, and Oracle.
- Understanding of basic network concepts and firewall configurations.
- Experience with installing, monitoring, configuring, and troubleshooting software systems both on-premises and in the cloud.
- Ability to manage application deployment processes including testing and rollouts.
- Creates and maintains comprehensive documentation for application configurations, processes, and procedures.
- Works closely with development teams, system administrators, and other IT staff to ensure requirements are met and system uptime is maximized.
- Capable of performing regular system monitoring and maintenance tasks to ensure optimal performance and reliability.
- Skilled in diagnosing and resolving technical issues related to software and hardware systems.
- Familiarity with cloud platforms and services, including their deployment and management.
- Involved in the testing phase of application deployment to ensure functionality and performance standards are met.
Preferred Qualification
Preferred: 5+ Years of Experience as an Application Administration or functioning as System Analyst
Minimum Qualifications
High School Graduate or Equivalent and five (5) years of related work experience
OR
2 Year College Degree and three (3) years of related work experience
OR
Bachelor’s Level Degree and one (1) year of related work experience
OR
Master’s Level Degree or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
Conditions of Employment
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
How To Apply
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
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