Leah Ballard

2114 Tealwood Dr

Greensboro, NC 27407

(336) 558-4086

LeahBallard@outlook.com

Leah Ballard

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Summary
Motivational and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

EXPERIENCE
Biscuitville, 3029 W Gate City Blvd — Shift Manager
June 2019 – January 2021

–  Positioned skilled staff in key areas throughout shift to optimize department productivity
–  Upheld company standards and compliance requirements for operations and cleanliness of all areas.
–  Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

EDUCATION
–  Winston-Salem State University, Winston-Salem — Business Adm.
August 2018 – May 2022, Winston-Salem

–  The Academy at Smith, Greensboro, NC
August 2014 – May 2018

ACTIVITIES AND HONORS
2018-2019 Winston-Salem State University Softball team

Volunteer services at American Legion and rest homes and schools.

SKILLS 
– ServSafe Certified
– customer service
– Multitasking
– work ethic