Information Technology (IT) Support Intern

GENERAL PURPOSE

We are seeking a motivated and enthusiastic IT Support Intern to join our team. This internship offers a valuable opportunity to gain hands-on experience in IT support and develop technical skills in a professional environment. The IT Support Intern will assist with various technical support tasks, providing first-line support to employees and helping maintain our IT infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for employees seeking technical assistance via the internal ticketing system, phone, email, or in person.
• Act as a technical resource to assist users in resolving problems with equipment and data; provide help desk functions to facilitate the exchange of information and advice to employees.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions to resolve technical issues.
• Assist in installing, configuring, and upgrading workstation operating systems and software.
• Help install, assemble, and configure computers, monitors, and peripherals such as printers, scanners, and related hardware.
• Troubleshoot problems with computer systems, including hardware, software, email, network, and peripheral equipment issues; make repairs and corrections as needed.
• Adheres to all service standards as outlined in the credit union’s policies and procedures and protects the organization’s value by keeping information confidential.
• Performs other job-related duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY

• Proficiency in Microsoft Office.
• Basic understanding of computer systems, networks, and software applications.
• Strong problem-solving and critical-thinking skills.
• Attention to detail and organizational skills.
• Excellent oral and written communication skills.

EDUCATION AND FORMAL TRAINING

Pursuing a degree in Information Technology, Computer Science, or a related field.

High school diploma or equivalent training/experience.

EXPERIENCE

Prior work experience in a professional setting preferred.

WORK ENVIRONMENT/PHYSICAL ACTIVITES

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision and hearing abilities are required by this job and include: close vision and ability to adjust focus, ability to listen closely and speak clearly. While performing the duties, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch.

BENEFITS

This position is eligible for the following benefits:

• 401k Employer Contributions & Match
  • Annual Profit Sharing funded into the 401k
• Paid Time Off
• Company Paid Holidays
• Work-Life Balance and Flexible Work Schedules
• Cross-Training and Career Development Opportunities
• Employee Recognition Program
• Annual Bonus Based on Company Performance