IT Support Services Intern

Class Concept

The City of Dublin is seeking applicants for a year-round internship with our Information Technology (IT) department. Under the supervision of the Information Technology staff, the IT Support Services Intern functions in a technology support role to assist with inquiries and requests, troubleshooting, research and network/server access.
 
Availability/Scheduling

• The typical schedule for this position is approximately 20 hours per week between the hours of 8am and 5pm, Monday-Friday
• The successful candidate must be available to work in-person in Dublin, Ohio (no remote opportunities at this time)

Intern Pay Structure
Undergraduate Freshman: $17.00/hour
Undergraduate Sophomore: $17.50/hour
Undergraduate Junior: $18.00/hour
Undergraduate Senior: $18.50/hour
First Year Graduate Student: $19.50/hour
Second Year Graduate Student: $21.00/hour

Beyond the Paycheck

• Ohio Public Employee Retirement System (OPERS) enrollment and contributions
• Potential Public Student Loan Forgiveness (PSLF) eligibility
• Support through our Employee Assistance Program (EAP)
• 20% discount on classes and free textbooks at Franklin University
• Discounts on classes and memberships at the Dublin Community Recreation Center (DCRC)
• Employee recognition and appreciation events throughout the summer
• Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
• Career mapping and growth opportunities

Examples of Duties

Examples of duties and things that you will learn include, but are not limited to:

• Assist with entering support requests into the helpdesk tracking system
• Respond to inquiries and requests for assistance with a variety of hardware and software applications
• Provide support for desktops/laptops and as well as office phones, cell phones, video conferencing and remote access
• Conduct inventory on retired hardware to prep for auction listings
• Learn problem solving and task and project management tools
• Work on special research projects regarding technology including AI, automation, data visualization and analysis

Typical Qualifications

Minimum Qualifications

• Currently enrolled in an undergraduate or graduate degree seeking program with an emphasis in Technology, Computer Science or a science/engineering related degree
• Possession of a valid driver’s license
• Must be available to work in-person in Dublin, Ohio (no remote opportunities at this time)

Preferred Qualifications

• Experience using a variety of computing systems, phones, audio/visual equipment and other devices
• Experience helping others with their technology
• Interest in technology, learning, fixing things and helping people
• Strong organizational, communication and customer service skills
• A can-do attitude and aptitude for problem solving

Core Competencies

Supplemental Information: All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.

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