Manager – Digital Architecture and Cloud Solutions

SUPERVISORY RESPONSIBILITIES: 

• Interviews, hires, and develops teammates in the Digital Architecture and Cloud Solutions group. 

• Organizes and oversees the schedules and work of the Digital Architecture and Cloud Solutions group. 

• Provides constructive and timely performance evaluations. 

DUTIES/RESPONSIBILITIES: 

• Lead and mentor a skilled team, fostering a collaborative and high-performance culture to ensure the effective delivery of Digital Architecture and Cloud Solutions services. 

• Collaborate with cross-functional teams to ensure end-to-end consistency in IT operations and seamless integration with various business functions. 

• Contribute to strategic planning efforts, providing insights on technological advancements and recommending initiatives to support organizational goals. 

• Effectively allocate resources, manage budgets, and optimize our digital footprint to ensure cost-effectiveness and support organizational growth. 

• Work closely with the Information Security team to ensure the security, availability, reliability, and scalability of networks and systems, recommending action plans for short and long-term needs. 

• Ensure IT systems comply with relevant regulations and industry standards, implementing and enforcing data governance policies for data integrity and compliance. 

• In partnership with the Information Security team, develop and maintain robust disaster recovery and business continuity plans, ensuring organizational resilience in the face of disruptions. 

• Use technology to accomplish strategic objectives, cultivating a culture of responsibility, accountability, transparency, and continuous improvement. 

• Communicate strategies, initiatives, and security performance to leadership and stakeholders, defining and monitoring key performance indicators (KPIs) for Digital Architecture and Cloud Solutions. 

• Contribute to enterprise design and implementation for cloud and on-premises infrastructure across following domains: network, security, data, containers, compute, operating systems, storage, application enablement, and migration. 

• Provide hands-on support for any system issues/problems by working with other department members, consultants, vendors, or other deemed necessary to address an assigned incident or problem. 

• Create additional automation by scripting repetitive tasks. 

• Manage and supports Active Directory (Directory Services, DFS, DNS, GPO) 

• Manage relationships with IT vendors, service providers, and/or consultants, ensuring effective partnerships and leveraging external expertise to enhance organizational capabilities. 

• Adhere to all IT policies, procedures, standards, and guidelines. 

• Assist in the development and implementation of IT security policies, procedures, processes, and protocols. 

• Configure and maintains reliable operation of computer systems, network servers, and virtualization. 

• Install and upgrades computer components and software, manage virtual servers, and integrate automation processes. 

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. 

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. 

• Responsible for capacity, storage planning, and database performance 

• Work to resolve issues, install equipment, or move existing equipment to best suit the needs of the local department or management.  

• Install new hardware or software and provide training on its use. 

• Deploy, support, and monitor new and existing services, platforms, and applications. 

• Assist employees in learning to use company owned software and hardware systems. 

• Work as a team player with all company departments and employees in all assignments.  Work toward building consensus on all assignments by finding solutions that meet the best interests of all parties involved. 

• Exemplify Midrex’s purpose to Love and Serve others. 

• Participate in or conduct lessons learned sessions with department members during and after each project and share this knowledge with the full department. 

• Conduct best practices review within the department and use to continually improve the work processes. 

SKILLS/ABILITIES:  

Required: 

• Leadership traits Ability to influence and lead others to adopt new ways of thinking, change habits, increase engagement, and improve processes to drive innovation. 

• Growth-minded, consistently seeking professional and personal improvement. 

• Self-starter who thrives in a fast-paced, often ambiguous, and rapidly changing environment.  

• Proficient in project management, with the ability to prioritize and manage multiple tasks while maintaining a focus on project and department objectives. 

• Maintains a composed, professional demeanor under stress. 

• Ability to organize multiple work assignments and meet budget and time requirements.   

• Ability to lead and manage Digital Architecture and Cloud Solution projects. 

• Exceptional organization and planning skills, strong analytical abilities, and process-driven orientation. 

• Experience in leading inter-organization change through the implementation of technology and effectively communicate complex technical concepts and strategies to non-technical stakeholders.   

• Exceptional written communication and executive presentation skills, with the ability to present complex technical information in a clear and concise manner. 

• Ability to communicate with and work with co-workers and managers of all levels. 

• Action orientated Should be able to follow up on feedback to ensure positive outcomes. 

• Collaborative team player Should be able to establish solid working relationships with stakeholders. 

• Strong technical troubleshooting skills. 

• Working knowledge of information security principles (e.g. access control, least privilege, zero trust, data protection, security architecture, infrastructure/application security design principles, policies) and privacy (e.g. GDPR). 

• Working knowledge of server virtualization technologies. 

• Ability to work overtime as needed and respond to calls during off hours.   

• Understanding of TCP/IP and associated networking programs and protocols (DNS, DHCP, SSL, TLS, SNMP, HTTP, etc.).   

• Thorough knowledge of network topologies and their connectivity issues (Ethernet, switches, hubs, patch panels, Wi-Fi, etc.).   

• Technical knowledge and experience with the following: 

• Microsoft Azure 

• Microsoft 365 

• Microsoft Intune and/or SCCM / MEM (Microsoft End-Point Manager) 

• Microsoft Windows Server 2019+ 

• VMware 

• Backup/Disaster Recovery solutions (Rubrik preferred) 

Preferred: 

• Certifications in Cisco, Networking and/or Microsoft Azure 

• Technical knowledge and experience with 

• Microsoft Intune/MEM (Microsoft End-Point Manager) and/or SCCM  

• Cisco networking equipment (routers, switches, firewalls, etc.) 

EDUCATION AND EXPERIENCE: 

• Associates degree in Computer Science, MIS, or related technology degree, AND 10+ years of relevant experience.   

• Minimum of 10 years of hands-on experience in a technical environment maintaining Microsoft technologies and servers in on-prem, hybrid and cloud environments.   

• Minimum of 5 years of managing people, specifically network and/or system engineering resources. 

Preferred:

• Bachelor’s degree in Computer Science, MIS, or a related technology degree.

TRAVEL REQUIREMENTS: 

• 0% – 10% International and Domestic based project demands 

PHYSICAL REQUIREMENTS: 

• Prolonged periods of sitting at a desk and working on a computer. 

• Ability to move around a project site, including climbing structures. 

OTHER DUTIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.