Authentication Product Lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

As part of the Authentication Identity and Enterprise Platform team, this person will lead a group of Product Managers in the development of new “front-door” web and mobile authentication, enrollment, and access management capabilities ensuring that U.S. Bank delivers best-in-class “One U.S. Bank” digital experiences to customers and employees in a reusable, scalable, and cost-effective way. Responsible for the full life cycle management of current and future login and other capabilities and journeys across the enterprise, for all our customer types and for our employees.

As the Authentication Product Leader you will partner with business line, user experience, and technical counterparts to create experiences that meet core business objectives. This role will lead development and management of scalable and reusable capabilities, informed by market research, benchmarking, and relevant technology trends. In this role, you will form strategic business partnerships across the bank, translate product vision and strategy into an executable roadmap, and lead several Product Teams. These agile teams execute upon the roadmap to deliver best-in-class authentication experiences.

Key Responsibilities

• Provide an overall vision for how employees and customers authenticate – now and in the future – to enable superior omnichannel banking experiences.
• Develop with leadership team an enterprise-wide authentication strategy including a view of the Target State with input from channel, Line of Business (LOB) and Technology executives and socializing to gain executive buy-in on strategy.
• Evaluate current bank login, credential recovery, enrollment, and access management capabilities, make recommendations for enterprise platform components and guide the team that will build the widgets to deliver the end-to-end experience.
• Lead authentication customer experience definition, capabilities delivery, and innovation in this space.
• Partner with Technology development and business architecture SMEs to assess our current capabilities, business architecture and go-forward strategic architecture for authentication.
• Manage a team of digital product managers who will partner with capability managers, delivery managers, architects, designers, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across the enterprise.
• Identify business outcomes and OKR’s for authentication; the capability priorities that support them; secure funding, manage the backlog and build the reporting and analytics to measure success.
• Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solutions.
• Work collaboratively across businesses / functional areas to define, sequence, and execute the enterprise roadmap for new authenticators suitable for multiple types of end user.
• Establish governance model in partnership with other strategy and data partners.
• Advocates and embodies customer obsession.
• Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation.
• Directs people and work efforts across several, simultaneous projects to meet business goals.

Creates value in the Product Management function by:

• Setting the vision for authentication product team members, and motivates, engages, and develops team members to achieve peak performance and high job satisfaction.
• Synthesizing each project’s business goals to set specific, measurable objectives.
• Managing ongoing measurement and reporting of these commitments.
• Consistently delivering work that meets or exceeds commitments.
• Reporting regularly on performance to senior leadership.
• Managing the “brand” of the broader Enterprise Authentication Platform team and promoting a customer-obsessed culture within the Bank, making the team a source of expertise others seek and want to join.
• Creating enterprise product roadmaps aligned with partner business objectives.
• Taking products from initial concept through user research, co-creation, and rapid prototyping.
• Partnering with Agile practice leads to evolve how Agile and Lean management are applied at the Bank.
• Demonstrating thought leadership by integrating analytics, business model, and design thinking to drive innovative new experiences for customers that have a positive impact on business results.
   

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• 10 or more years of product management experience
• Four or more years of managerial experience

Preferred Skills/Experience 

• Strong product management, design, and development skills
• Excellent management, leadership, and interpersonal skills
• Strong change management skills focus on leading transformational change
• Experience in, or exposure to, authentication and information security concepts, UX constructs, and technology
• Exposure to or direct experience with enterprise IT environments and software development
• Marketing and market research skills and experience
• Well-developed verbal and written communication skills
• MBA

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $159,630.00 – $187,800.00 – $206,580.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

Tagged as: #sel