Cross-Utilized Airport Agent – Charlotte Douglas International Airport (FT)

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer.  We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.  

As a full-time employee of Contour Airlines:

• You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6%. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours.
• You are eligible to receive vested vacation hours. These hours are available to you on January 1^st following your date of hire.
• You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service.
• You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines’ leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.

Additional information:

• The starting hourly rate for this position is $18.25. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $23.25. Once you have reached the maximum pay rate and based on your performance, you are eligible to receive a retention bonus of up to $2,000.00 each year.
• When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines’ observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
• When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at hr@flycontour.com to discuss any specific needs that you may have.

Contour Airlines’ rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties

A Cross-Utilized Airport Agent is responsible for working all responsibilities designed to deliver Contours exceptional customer service. It includes all ticket counter, gate and ramp operations at your local or regional airport. Employees will be trained to work the job functions required to process customers, including working both inside and outside. Additional duties including security searches, aircraft cleaning and servicing, operations and commissary provisioning as required.

Some specific responsibilities include:

• Greet and assist all customers in a prompt, friendly and courteous manner,
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Check and accept passenger baggage.
• Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.
• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival and departure information, as well as answer general inquires.
• Assist unaccompanied minors and passengers with special needs, resolve customer concerns.
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Provide clear and accurate communication to passengers, agents, flight crews and vendors.
• Responsible for always maintaining the safety and security of the ramp.
• Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner.
• Marshal aircraft on the ramp (e.g., directing, assisting, and parking all arriving, departing and towed aircraft).
• Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Perform the duties of a Ground Security Coordinator as outlined in the Company security program.
• Comply with all safety procedures and airline policies.
• Careful handling of customer baggage, and company material; frequent lifting, loading/unloading, sorting and transfer of baggage, and company material
• Service aircraft as needed (e.g., aircraft lavatories, potable water, window wash, deicing and commissary items).
• Assist in ramp set up and storage of equipment and baggage.
• Perform other job-related duties as assigned by management.

Working Environment / Physical Requirements

• Frequent stooping, bending, kneeling.
• Handle objects up to 75 pounds regularly with or without a reasonable accommodation.

• Be at least 18 years of age
• At least nine (9) months of prior airlines or industry experience preferred.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver license and good driving record.
• Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
• Able to type 30 words per minute.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Ability to work independently and as part of a team.
• Excellent communication skills both written and verbal delivered with tact and professionalism
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.