POSITION TITLE: Client Services Intern, College Program

DEPARTMENT: Client Services, Premium Services

REPORTS TO:  Client Services Manager

POSITION LOCATION: Indianapolis

FLSA STATUS: Non-Exempt

WORKER CATEGORY: Intern

DURATION: January 2025 – August 2025

COMPANY SUMMARY:

Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:

• Indianapolis Motor Speedway is the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR is the Indianapolis-based governing body for North America’s premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions is a multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.

POSITION SUMMARY:

Under the leadership of the Client Service Representatives, this position serves as a valuable team member, with a wide array of premium services responsibilities for the Month of May including the Indianapolis 500 presented by Gainbridge, Brickyard Weekend, and other events taking place at IMS during the period of employment.

Responsibilities include but are not limited to supporting hospitality, suites, and clubs; accommodating requests; and contract fulfillment. The selected candidate is expected to balance many conflicting demands while providing excellent customer service. The chosen candidate will work in the Client Services office while preparing for events and on the grounds during events and may assist set-up crews with event day responsibilities. The Client Services Intern is part of the College Program and is eligible for all relevant programming and experiences.

 SPECIFIC DUTIES: 

• Develop and maintain outstanding working relationships
• Assist in the printing, packaging, shipping, and tracking of all hospitality, suite, vending/display, and client contractual elements
• Provide support to the Client Services team for all IMS activities including special events
• Maintain daily general office duties
• Respond and communicate daily to the Client Services email inbox and phone lines
• Assist with room set-up and tear down
• Provide information and support to clients regarding their premium spaces on event days
• Support the IMS Premium Services department with various tasks
• Conduct suite and hospitality rotations to ensure customers’ needs are met
• Educate hospitality and suite guests on the facility, premium space offerings, and event schedules
• Serve as an IMS brand ambassador and demonstrate enthusiasm for Penske Entertainment, our vision, mission, and values
• Perform other duties as assigned by supervisor(s)

 QUALIFICATIONS:

Supervisory Responsibilities

• This position does not have any supervisory responsibilities.

Education

• Currently pursuing an undergraduate or graduate degree (Tourism & Convention Management, Event Management, Sports Management, Marketing, Public Relations preferred)

Skills / Experience

• Effective interpersonal skills and the ability to work in a role that requires clerical and organizational skills, as well as initiative and flexibility
• Team-first outlook with the ability to build strong working relationships with peers (#oneteamBIGdream)
• Office experience preferred but not required
• Advanced computer skills (Excel, Word, etc.)
• Attention to detail
• High integrity and confidentiality
• Proactive, innovative thinker who takes initiative
• High level of professionalism
• Organizational skills and ability to multitask
• Strong verbal and written communication skills
• Ability to adjust well to change in a fast-paced work environment and time constraints

Travel / Work Hours

• No travel
• Begins in mid-to-late January and concludes in August (must be available for all events during this period)
• Requires a minimum of 12 hours per week during the Spring semester before the season ramps up at the end of April
• Works a minimum of 40 hours per week including weekends during May and Brickyard Weekend (could be up to 16-hour days)
• Candidate must be able to work overtime as needed

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to occasionally lift and/or move up to 50 pounds

• Physical demands consist primarily of sitting, standing, and walking
• Must be able to see and hear in the normal range with or without correction and communicate articulately in verbal and written form.
• Must have the stamina to work long hours and must be willing to work an irregular schedule that may include weekends or evenings
• Occasional outdoor work requires physical strength and stamina to endure extreme heat, cold, rain, and other adverse conditions

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in both an office environment and outdoors.
• Staff will be exposed to conditions normally encountered in a business office environment.
• Staff will experience frequent interruptions and must be prepared to interact with others on a regular basis
• The noise level in the work environment can be loud, due to professional racing events

EQUAL OPPORTUNITY EMPLOYER:

Penske Entertainment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.

Experience

Preferred

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