HOLT Truck Centers has a great opportunity for an IT internship. This part-time internship will receive on-the-job training and will be an onsite position.  The intern’s primary purpose is to learn and develop an understanding of the overall operation of their assigned department. The Intern – IT will assist professional staff by providing computer hardware, software, technical, and/or administrative support.

Essential Functions:

• Provides administrative support for the Information Technologies department (documentation, knowledge base, makes copies, answers phones/e-mails)
• Assists with computer hardware installation, configuration, troubleshooting
• Assists with gathering requirements for technical projects and tasks
• Responds to incoming calls and logs service requests for Service Desk
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint); ability to produce information in spreadsheets, documents, forms, tables, and presentations
• Knowledge of the operation of personal computers, PC Operating Systems, PC Printers, and peripherals including diagnostic and troubleshooting techniques
• Strong communication skills, both written and verbal
• Excellent analytical, critical thinking, and problem-solving skills
• Exceptional skills in customer service
• Strong organization skills, detailed-oriented, and ability to work on multiple projects
• Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Ability to effectively present information and respond to questions from managers, coworkers, and customers (internal and external)
• Ability to work independently and as part of a team

Education and Experience:

• Currently pursuing a Bachelor’s degree in Information Technology or related discipline
• Must possess a minimum of a 3.0 cumulative GPA

Travel:

• Travel is not expected for this position

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Work Environment:

• This job is generally performed in a professional office environment in environmentally controlled conditions
• Essential functions are performed in close physical proximity to other people
• Frequently works at fast pace with unscheduled interruptions

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