IT Program Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for an IT Program Manager to join our growing team! As an IT Program Manager, you will lead a team of Project Managers across a variety of growth initiatives with significant scope and impact supporting several different areas of the business. In this role, you will work with cross functional teams and senior leaders to execute and deliver these growth projects that will unlock revenue and financial benefits for Brightspeed. As a single point of contact for the Growth Project teams, you will be responsible for end-to-end project management discipline, governance, and establishing predictable execution for on-time delivery.

As an IT Program Manager, your duties and responsibilities will include:

• Work with business leaders and stakeholders to create KPIs and tracking mechanisms to measure success of implemented initiatives and value to the business
• Establish and implement a Growth Project scorecard, providing clarity and transparency for Executive and senior leaders
• Develop and manage IT Growth projects from beginning to end, including project scope, timeline, resource allocation, and project execution coordinating remote work closely with field teams
• Take ownership of program and project budgets and manage overall delivery
• Provide project management direction to ensure the project team has a clear understanding of timelines, risks, escalation path and roles/responsibilities they will undertake within the project team
• Act as an escalation point for the project team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project
• Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans
• Identify and manage project dependencies and critical paths while maintaining accurate project plans with real-time milestone, task, and project health data
• Coach and develop project managers and provide career growth guidance
• Conduct performance assessments and assist in building individual development plans

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree
• 10+ years’ experience in Project and Program Management
• 5+ years leading and managing people
• Telecommunications industry experience
• Project management training, SCRUM Master, PMP or Prince2 certification or equivalent
• Proficient in project management methodologies, with a strong understanding of project lifecycle, scope management, and resource allocation
• Excellent verbal and written communication skills to facilitate clear and effective communication with team members, stakeholders, and clients
• Strong leadership qualities to guide and inspire teams, foster collaboration, and drive project success
• Effective time management skills to prioritize tasks, meet deadlines, and keep projects on schedule
• Proficient in managing relationships with diverse stakeholders, including clients, team members, and executives, to ensure project alignment with organizational goals
• Strong analytical and problem-solving skills to address issues promptly and find creative solutions to overcome obstacles

BONUS POINT FOR:

• Master’s Degree – Project management training, PMP or Prince2 certification or equivalent

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice