Credit and Collections Associate

We are currently seeking a Credit and Collections Associate to join our Finance team. This position will report directly to the Credit Manager. This role is based at our HQ in Charlotte, NC. This role is currently a hybrid of weekly in office and remote.

The ideal candidate will utilize critical thinking for problem solving, show initiative, and work with a sense of urgency while prioritizing multiple requests. A passion for gathering and using data to identify trends, reduce risk and “tell the story”, will propel the candidate in this role.

Job Description

Evaluate customers in accordance with Dun & Bradstreet Analytics, supplied trade references, and supplied financial statements and other available resources to determine appropriate credit limit based on revenue exposure.

Establish accounts for new customers utilizing and analyze Dun & Bradstreet reports. Review and process any Trade or Bank references and analyze financials. Create new customer accounts in the ERP system.

Review established customers and update as needed. Liaison with other internal areas of the organization, i.e., sales, customer service and certain business unit representatives to ensure all accounts are within their respective credit limits and terms. Evaluate accounts on-going to ensure alignment with credit limit, terms, and company credit policy.

Primary Responsibilities

• Manage a defined customer portfolio, involving analysis of customer credit worthiness, order release processing, and collection activity of delinquent accounts.
• Maintain customer files ensuring up-to-date data and documentation of credit decisions.
• Analyze financial statements to assess credit worthiness and establish appropriate credit limits and updates customer credit lines, within specified ranges based upon credit information and customer requirements.
• Work with Customer Service and Sales Representatives to resolve customer disputes and short payments that prevent timely payment and age on account.
• Work with Accounts Receivable specialists to provide support for proper application of payments, to include account reconciliation.
• Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary.
• Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.
• Support and enforces credit department policies of the company.
• Develop strong working relationships with both internal and external customers.
• Work closely with the Credit Manager as needed with daily tasks and responsibilities.
• Ad-hoc analysis, receivables balancing/reporting, cash payment processing, audit request support and other duties as assigned.
• This role will also support other activities within Treasury/Finance Operations on an ad hoc basis.

Requirements & Qualifications

• Systems and Tools savvy: Experience with Microsoft Office Suite/Office 365; including MS Excel (pivot tables and VLOOKUP’s, etc.)
• Experience with ERP systems (SAP a plus)
• Bachelor’s degree in business administration, accounting, finance, or economics or equivalent work experience
• Minimum 3 to 5 years of demonstrated commercial credit and collection experience with experience in understanding the billing collection process, resolving disputes, and account reconciliations.
• Strong negotiation and communication skills, both verbal and written
• Strong understanding of credit functions, financial statement analysis, and GAAP.
• Working knowledge of D&B Finance Analytics.
• Ability to work independently and collaboratively in a team environment.
• Domestic travel up to 25%
• Hybrid work eligible.

What Will Put You Ahead

• Contribution/Collaboration mindset: An analytical thinker, details matter, seek to build working relationships and partner with others to bridge gaps and solve problems.
• Use of new technology to drive efficiencies
• NACM Designation

• Experience in Manufacturing, Construction and/or Building Products industries.

• Bilingual in Spanish

BENEFITS INCLUDE:

• Competitive salary;
• Comprehensive benefits to include:
• Medical
• Dental
• Vision
• 401(k) with employer match
• Retirement Account
• Parental Leave
• Fertility Services
• Adoption Assistance
• Paid Vacation
• Paid Holidays
• Tuition Reimbursement
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible spending accounts
• Wellness Program with medical premium incentives

And more…

-COVID Vaccine Personal Choice Employer

-Interested / Qualified candidates, please apply online

-No phone calls or third-party recruiters, please

-Employment ready applicants only

COMPANY INFORMATION:

National Gypsum Company, headquartered in Charlotte, NC, is the exclusive service provider of reliable, high-performance building products marketed under the Gold Bond®, ProForm® and PermaBASE® brands.  The National Gypsum name – through its Gold Bond®, ProForm® and PermaBASE® product lines – has been synonymous with high-quality, innovative products, and exceptional customer service since 1925.

For decades, we have saved our customers time and money by providing the industry’s best, most reliable building products, resources and services. We are Building Products for a Better Future® one project at a time.

National Gypsum Company operates as a family of companies working together toward a common goal with collaboration and open communication. Our corporate entities include: NG Corporate, LLC; National Gypsum Services Company; Gold Bond Building Products, LLC; Gold Bond Canada, LLC; ProForm Finishing Products, LLC; PermaBASE Building Products, LLC; and Unifix Inc.

Hiring Entity:           NATIONAL GYPSUM SERVICES COMPANY

The above information on this description has been designated to indicate the general nature and level of work.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an associate assigned to this position.  The company enforces a tobacco-free policy at all its locations.

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