College Intern – Airport Customer Services Policy & Planning

Ready for takeoff?  

We are looking for college intern who will be passionate to work for Envoy Air, the largest regional airline part of the American Airlines Group (AAG). This is an exciting opportunity where you will have the unique opportunity to work with a team of professionals to share your creative ideas to continue to build the Envoy brand, support recruiting efforts and translate complex concepts into easy to understand materials for our different audiences.  Envoy operates Embraer E-175 aircraft and has a new fleet E-170 aircraft. The regional airline has expanded its network outside of the U.S. to international destinations in Canada, Mexico and the Caribbean.

Our paid 11-week summer internship will not only enhance your studies, but also provide an educational experience you can’t find in the classroom. As an intern, you will learn real world skills while building a professional network of future peers. You will learn the ins and outs of how your team impacts the business day to day and gain an understanding of the commercial aviation business.

The Intern will function as an analyst in the Customer Services Policy & Planning department (auditing, uniforms, operations/workforce planning). A mentor will be assigned to the intern and will participate in various training opportunities during the internship that will include some travel across our ground handling network. Upon completion of the internship, the intern will develop a deeper understanding of the job functions of an analyst and of the airline ground handling business.

Typical job duties include:

• Collaborate with Workforce Planning and station leadership to analyze staffing requirements at our airports and support new initiatives aimed at identifying operational efficiencies.
• Support the development, automation, and implementation of new ground handling processes and procedures to enhance operational effectiveness.
• Assist in conducting comprehensive station audits that encompass all facets of the Envoy operation to ensure thorough evaluations and compliance.
• Present analysis, process improvement initiatives, and project outcomes to senior management, providing insights and recommendations for strategic decision-making.

The ideal candidate must be able to work in a team environment and possess the ability to handle & prioritize various projects to meet deadlines and objectives. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.

Position Requirements:

• Minimum age of 18
• Enrolled in an undergraduate or graduate degree program in: Business Management, Management – General, Aviation Management, Industrial Engineering, or related field of study
• Must be classified as a Junior, Senior, or Graduate student upon start of internship
• 3.0 minimum Grade Point Average
• Proficiency in MS Office that includes Excel, Word, PowerPoint, and Outlook
• Ability to present data to all levels of management
• Demonstrated ability to communicate effectively both orally and in writing
• Must be willing and able to travel
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

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