Inside Sales – Charlotte, NC
Website Richards Building Supply
Exterior Building Materials Knowledge AND/OR Inside Counter Sales Experience Strongly Preferred.
Inside sales experience and the ability to multi-task are required.
This is a customer service focused position that involves a lot of data entry.
Position Summary:
Cultivate “Raving Fan” customer experiences with a best in class image under general supervision reporting to the Branch Manager. The Inside Sales representative will work in a fast paced, high volume environment and is responsible for assisting customers through qualifying their product and/or service needs while ensuring fulfillment.
Essential Functions:
- Answers customer inquiries via phone and walk in business, concerning price, qualifying product needs and partnering with vendors for support.
- Communicates with outside sales representatives on customer orders, requirements, problems or concerns and changes.
- Initiates product transfers to other branches or direct to customers.
- Generate, place and confirm purchase orders with suppliers.
- Operates cash register. Enters sales data into the computer and researches information for customers using the computer system.
- Accurately completes all required paperwork (e.g., coding, costing, pricing, daily cash summary, bank deposits, etc.) on a timely basis.
- Documents sales, quotes or other business requested information.
- Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
- Maintains current price documentation and product literature as it becomes available.
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
- Keeps product knowledge current to evolving manufacturing supply.
- Participate in the physical inventory of the warehouse materials.
Additional Duties:
- Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals.
- Perform other duties as assigned.
- Provide leadership to others through example and sharing of knowledge and skills.
- Facilitate quality assurance system through “We need Your Ideas!”
Qualifications:
- High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Proficient personal computer skills including; keyboarding, 10 Key, Email, record keeping, routine database activity, word processing, spreadsheet, graphics etc.
- Must have a minimum of 2-3 years in a customer facing role
- *Construction industry knowledge is a plus but willing to train
- *Spanish speaking is a MUST.
- Travel overnight up to 10%.
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