Director, Enrollment Operations

SUMMARY: Reporting to the Vice President for Strategic Enrollment and Communications, provide direction and oversight of all aspects of undergraduate (first year and transfer) and graduate admissions technical systems. Support the design, creation and testing of technology solutions for new and existing systems and modify systems and databases to address enrollment needs. Serve as a primary contact for support and training on the undergraduate and graduate admissions database and application system (Technolutions Slate) and any database-related enrollment projects. Serve as Slate Captain and liaison with Technolutions.

Serve as a lead team-member in the management of the Slate database, and serve as a day-to-day contact for IT, athletics systems, and academic colleagues in the registrar’s office and in retention and student success. Oversee the management of the Admissions databases and online applications, develop testing scenarios and controls, and provide support and guidance for any staff and temporary personnel assigned to enrollment systems projects. Develop and deliver training programs for undergraduate and graduate admissions team on use and new features of enrollment systems and serve as an ongoing resource in the use of the system.

Supervise operations and technology staff and determine project plans and timelines to meet the organization’s enrollment technology needs.

Collaborate with the director of undergraduate admissions, director of graduate admissions, assistant vice president of marketing and communications, and partners across campus on long-term strategy for database-related initiatives and other technical system needs.

This position is expected to be on-campus in Charlotte, NC at least 3 days each week with some flexibility for remote work.

This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

• Oversee the implementation of large and complex database development efforts.  Responsible for prioritizing enhancements and addressing bugs while managing project timelines and other deadlines while directing the management and maintenance of Slate. Work with Admissions, marketing, academic, and athletics staff on testing of changes and enhancements. 
• Coordinate annual updates of online applications and enrollment forms from a technological perspective. Work with Technolutions and Common App yearly to update and test online application functionality for first-year transfer admission.
• Work with Technolutions, the director of graduate admissions, and the dean of the graduate school on annual updates and testing of graduate program applications.
• Coordinate with the IT on vendor contracts, implementations, and integrations.
• Serve as primary liaison with financial aid, marketing, academics, and athletics to enhance integrations between enrollment CRM (Technolutions Slate) and respective systems on campus (PowerFaids, Jenzabar, Watermark, ARMS, etc).
• Serve as the lead day-to-day manager of the management of the Slate platform, collaborating with admissions, financial aid, marketing, academics, athletics and IT colleagues on regular flow of information.
• Research and gather information from multiple sources for highly complex projects and potential new services or technical solutions.
• Develop high-level timelines for the development of new system enhancements, and track milestones and bugs in project management systems. Coordinate with stakeholders in order to accurately track progress and update goals.
• Lead and manage the testing of systems, and continuously update testing scenarios as new functionality is developed. 
• Lead and train staff in system use, and provide ongoing support as needed, including regular updates of reference materials.

Non-Essential Duties

• Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge & Skills Required

• Analytical thinking, technical fluency and the ability to master new software and computer systems required.
• Experience using Slate (or similar CRM software required). Working familiarity with SQL, HTML, CSS, statistical software, and Microsoft Office preferred.
• Demonstrated experience defining requirements for systems integrations required. Familiarity with any of the following: Jenzabar, ARMS, PowerFAIDS, Watermark preferred.
• Must be able to evaluate the impact of new systems, system requests, and process enhancements to determine implementation priorities.
• Ability to build and maintain strong working relationships with multiple stakeholders.
• Must have experience managing databases and providing end-user support.
• Demonstrated ability to work independently and collaboratively.
• Ability to set priorities in a dynamic environment.
• Bachelor’s degree and at least five years of experience working in college admissions or related field or equivalent experience and education. (Masters degree preferred)

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by August 9, 2024, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens’ job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with co-workers and clients, frequently.
• Read reports, create presentations, use a computer system, most of the time 
• Communicate with co‐workers, clients and vendors, most of the time. 
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
• Exert moderate force to move objects, occasionally. 
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

• Work in an office environment, involving contact with students, faculty, staff, parents, and service providers.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• Occasional requirement to perform work in the evening and/or on weekends to achieve objectives of the position.

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.