International Service Specialist (Financial Lines) (115047)

Zurich is currently looking for an International Service Specialist (Produce team) – for our Financial Lines IPZ Servicing Team at our office in New York or Chicago. This is a hybrid position and will require 1-2 days per week in the office.

As a member of Zurich’s IPZ Servicing Team you will enjoy the opportunity to fully apply and hone your communication and negotiation skills. Specifically, you will consult with Account Teams and manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience.

Our International Service Specialist (Produce Team) is responsible for:

• Manage the International Program servicing end to end and is the point of contact for customer on boarding of assigned accounts.
• Provide input into the development of customer specific, value added services for existing and new customers of moderately complex accounts, as assigned.
• Act as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
• For new and existing customers, assist underwriting in documenting the service proposition including agreed service deliverables and standards.
• Deliverable and problem solving issues may relate to the domestic and/or international aspects of services related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
• Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions. This may involve contact with prospects and/or customers to resolve routine problems.

Basic Qualifications:

• Bachelors Degree and 2 or more years of experience in the Service Delivery area 
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area
  AND
• Knowledge of domestic and international regulatory requirements

Preferred Qualifications:

• Knowledge of the commercial insurance industry and the legal and regulatory environment
• Strong knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines
• Knowledge of Financial lines of business
• Strong verbal and written communication skills
• Strong relationship building skills
• Needs analysis experience
• Microsoft Office skills

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $52,300.00 – $85,600.00.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM – New York, AM – Chicago
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: Yes  
 
Linkedin Recruiter Tag: #LI-BN1 #LI-ASSOCIATE #LI-HYBRID 

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